Help Center

Download Nutivo from the App Store or Google Play Store

Create an account or use the app without registration

Allow camera permission for barcode scanning functionality

Start scanning products by pointing your camera at barcodes

Explore your scan history and favorite products

Set up your health preferences for personalized recommendations

Point your camera at any product barcode to get instant analysis

Our AI provides dual scoring: Official Nutri-Score (A-E) + AI Health Score (0-100)

View detailed nutrition breakdown including macros and micronutrients

Check additive safety information based on EFSA guidelines

Compare similar products to make better choices

Save products to your favorites for quick access later

Monitor your daily nutrition intake with our Health Tracker

View weekly and monthly nutrition trends and patterns

Set personal health goals and track your progress

Get insights into your eating habits and dietary patterns

Receive personalized recommendations based on your scan history

Export your health data for sharing with healthcare providers

Dual Scoring System: Official Nutri-Score + AI Health Score for comprehensive analysis

Shopping Basket: Plan meals and organize your grocery shopping

Product Comparison: Side-by-side nutritional analysis of similar products

Additive Safety: Detailed safety information for food additives

Offline Access: View your favorites and scan history without internet

Multi-language Support: Available in English, German, French, and Turkish

If barcode scanning isn't working, ensure good lighting and steady hands

Clean your camera lens for better barcode recognition

Check that you've granted camera permission to the app

Restart the app if you experience performance issues

Update to the latest version for bug fixes and improvements

Contact support if problems persist after trying these steps

Create an account to sync your data across devices

Your scan history is automatically organized and cleaned after 60 days

Export your personal data anytime from account settings

Delete your account and all associated data if needed

Manage your privacy preferences and data sharing settings

Contact us for any data-related requests or concerns

We prioritize your privacy and data security

Camera images are never stored - only barcode data is processed

Your personal information is encrypted and securely stored

We don't sell your data to third parties

You have full control over your data and privacy settings

Read our Privacy Policy for complete details on data handling

Browse this Help Center for answers to common questions

Contact our support team at info@nutivo.com

Report bugs or suggest features through the app feedback option

Follow us on social media for updates and tips

Check our website for the latest news and announcements

We aim to respond to all inquiries within 48 hours